Unexpectedly Good Customer Service
As some may notice, I tend to post sporadically. I could make excuses, give reasons, whatever. Basically what it comes down to is that I blog when I feel like writing in this format, and it’s mostly for myself anyway (it’s not like I have a readership to speak of). Hence why the vast majority of my posts lately have been Twitter repostings. I’m actually going to turn that off, and possibly delete all of those entries. I haven’t decided for sure yet.
Anyway, today I was actually given hope for the world. I’ll do this in a nutshell as best I can. Got a letter from a trash company saying, “Hey, we’re taking over for your current company in 2009. Here’s a bill that will cover your services for a year.” I probably should have checked, but I didn’t — I just paid the bill. Well, I notice the old trash company is still coming. Curious. Then I get a letter in the mail from the old company saying that they are still around, and that if I paid a bill to this other company, I should call and ask for a refund.
So I call and ask for a refund.
Amazingly, I get it, with absolutely no hassle.
The woman on the phone was like, “Yeah, we were originally awarded the contract with the county in 2009, but some other companies have filed in court for their right to continue with service. So it’s sort of in a state of limbo right now. I can issue you a refund if you’d like.” That’s right, they offered a refund before I even mentioned it. This pretty much floored me. I called expecting to have to squeeze it out of them like wringing water from an old rag in the desert, expecting about as much success.
This actually makes me look forward to working with that company in the future, if things get worked out and they do become the service provider. More so, I’ve been amazed by the friendliness and helpfulness of companies that I’ve dealt with recently. Maybe it’s some alignment of the planets or something. I ordered my new bed just before Christmas from a company that does price-matching. I showed them another website that had the same platform bed for about $600 less, including shipping. They looked it up, confirmed, and matched the price with no hassle. If you ever need a bed, I highly recommend Online Store, Inc. Delivery and setup was included in the price, and the setup was very appreciated. It took two professionals with powertools about an hour and a half to set up that bed. I can only imagine what a hassle it would have been for me. But it is spectacular, and huge, and I love it.
In other news, I’ve been under the weather lately. Nothing serious, just the typical cough/sore throat/stuffiness/headache bug. It was bad enough to cause me to not be able to break in my bed properly, and also to miss out on a party Friday night and two events Saturday night — one of the latter events being attended by a couple that I haven’t seen in almost 6 months. Quite annoying. I spent the time resting… in front of the computer, and playing World of Warcraft enough to get my deathknight his flying mount. This will cure about 90% of my deaths in that game, which are from falling. I tend to do point-to-point marches, and generally dislike moving in anything other than a straight line. Hence, cliffs are hazardous to my health.